Broker Support Manager
Company: VirtualVocations
Location: Philadelphia
Posted on: February 5, 2025
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Job Description:
A company is looking for a Broker Support Manager to lead and
optimize their broker support call center operations.
Key Responsibilities
Manage and mentor a team of agents to foster a high-performance
culture
Forecast call volumes and manage resources to meet demand
fluctuations
Handle complex field escalations and develop a robust escalation
management framework
Required Qualifications
Minimum 5 years of experience in call center management or broker
support roles
Experience in Medicare Advantage is strongly preferred
Proven track record in handling escalations and implementing
process improvements
Proficiency in workforce management tools and forecasting
models
Familiarity with CRM systems and emerging call center
technologies
Keywords: VirtualVocations, Bel Air South , Broker Support Manager, Sales , Philadelphia, Maryland
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