Associate Executive Director Operations

Company: Industrial Asset Management Council, Inc
Location: Baltimore
Posted on: February 3, 2025

Job Description:

Requisition ID: 116783Associate Executive Director OperationsJohns Hopkins University is seeking an Associate Executive Director Operations (AEDO) at the Hopkins Bloomberg Center (HBC) located at 555 Pennsylvania Avenue NW, Washington D.C. The ideal candidate shall provide on-site leadership and asset/facilities/hospitality management oversight of internal staff and third-party property management and facilities management firms contracted by the University.The AEDO holds primary responsibility for the facilities and operation of the HBC, a 435,000 square foot, 12-story academic facility and conference center serving multiple university divisions. As the flagship Johns Hopkins asset in Washington D.C., the HBC is the academic home to faculty, staff and students from multiple divisions, including School of Advanced International Studies, the Carey Business School, the Krieger School of Arts and Sciences and the new School of Government and Policy. In addition, it houses research centers from the Bloomberg School of Public Health and other divisions, as well as various University Administration and staff functions. Aside from classrooms and convening spaces, the building includes a state-of-the-art 365-seat theater and media suites, a gallery, a leased coffee shop, leased retail caf--/restaurant, a gym and multiple outdoor terraces.Approximately 2,000 students, faculty and staff are in the building on an average day. The HBC also hosts high-profile events frequently (weekly and sometimes daily) that are critical to the brand image of The Johns Hopkins University.The activities in the building, together with the unique facility, require a different approach and higher level of oversight, management and coordination than is expected with typical asset management. Third-party property/facilities management firms and their teams of on-site professionals manage and direct much of the daily operations of the assigned portfolio under the direction of the AEDO. The AEDO is the institutional representative of the building customers (tenants), and stakeholders located on the property to the contracted entities and is ultimately responsible for operations, physical space and amenities, including special projects and logistical/crisis response. The AEDO provides active direction and oversight to contracted firms and services (working closely with managers, engineers, and custodial services), and directly manages internal teams responsible for general operations, IT/AV services, scheduling, finance, HR and public safety functions. The AEDO reports to the Executive Director and works closely with tenant divisions, contributing divisions and others to ensure the property is maintained and operating in accordance with expectations of the tenants, University leadership, external guests, and other stakeholders.The AEDO will work with the HBC staff and relevant stakeholders to meet the finance, accounting and budgeting needs of the HBC, including provision of financial analysis related to leasing and capital decisions, leasing strategy and evaluation, procurement oversight, asset and capital improvement budgeting, long-term strategic asset management plans, management coordination, and finance-related stakeholder communications.The adjacent multi-family housing asset (565 Pennsylvania Avenue) and leased retail space are overseen by the Johns Hopkins Facilities and Real Estate (JHFRE) team. The AEDO will coordinate closely with JHFRE partners for ongoing and future construction and selected asset improvement activities in and around HBC.Specific Duties & Responsibilities

• The role has primary responsibility for the overall facility operations, including finance activities, of the Hopkins Bloomberg Center.
• This person will be committed to developing and maintaining critical internal and external relationships within the broader University enterprise and key external stakeholders to accomplish their objectives.
• As described below, the ideal candidate will have deep experience managing complex operations in an environment with high standards and multiple internal and external stakeholders.Leadership and Strategic Planning
  • Work effectively and collaboratively with a variety of critical stakeholders including Johns Hopkins University leadership, donor representatives, the real estate team, the accounting and budgeting teams, government affairs and communications teams, schools, divisions and department leadership, tenant representatives, the campus public safety team, third-party vendors, and local community groups.
  • Develop and implement robust analytical tools and dashboards to measure and improve the efficiency and effectiveness of HBC operations, including space utilization and other key variables.
  • Lead the management of the property to achieve specified operational objectives, including leasing, capital improvements, system enhancements, customer satisfaction, operating expense control, strategic planning, identification and resolution of property and risk management issues, contract negotiation and administration, management of third-party vendors, sustainability efforts, emergency management, and other applicable areas.
  • Serve as an effective convener and communicator to executive management (including, as appropriate, University leadership, Deans and division Directors, Divisional Business Officers--DBOs) of all critical asset management issues relative to the building.
  • Participate and/or lead special project efforts and participate in applicable enterprise-wide committees affecting major portfolio properties (e.g., crisis management, ADA compliance, strategic planning, sustainability, and grounds maintenance).
  • Coordinate minor capital improvement projects with necessary stakeholders, including JHFRE Design & Construction, building occupants, and events teams, to mitigate any potential impacts to mission operations.
  • Define and manage strategic initiatives and special projects in support of the building enterprise and its business unit goals and objectives.
  • Foster a service mindset and work with JHU staff and contractors to create a cohesive team.
  • Participate in the local community, ensuring the building and campus is considered a community asset, working closely with the offices of Federal Strategy and Government, Community Affairs and Economic Development (GCE), and externally with leaders and organizations in the adjacent neighborhoods and communities.Operations
    • Develop daily, weekly, monthly and quarterly operational specifications appropriate to the mission and expected appearance and functionality of the properties, understanding the need for hospitality-oriented standards for people and facilities.
    • Work with the Gallery Director to ensure appropriate maintenance of the building's art installations.
    • Complete regular property inspections, assessing and monitoring adequacy of staffing levels for various operating areas, evaluation of project status/completion and implementation of building standards and operations.
    • Participate in the hiring, managing and leading of the internal and contract staff servicing the property. Work with the onsite team as well as the applicable third-party personnel and management.
    • Ensure industry standard documentation and property information is organized and maintained for the property. Conduct regular documentation audits and report any issues to the Director of Asset Management, Chief Real Estate Officer, and Executive Director.
    • Work with the JHFRE team to ensure and manage asset risk including insurance coverage and safety compliance.
    • Serve as commander and manager of the Incident Command Team.
    • Oversee public safety operations, in conjunction with the HBC Director of Public Safety and Johns Hopkins Office of Public Safety.
    • Maintain effective communication with building customers and key stakeholders to quickly and effectively resolve problems, communicate key building work schedules, impact and levels of satisfaction with completed work.
    • Offer superior customer service and relationship management by being proactive and responsive to tenant needs. Conduct regular meetings and outreach (e.g., surveys) with occupants to hear, understand and respond to needs and concerns.
    • Develop and maintain standard operating policies, procedures, systems, reports and internal controls for property, facilities and operations that reflect industry best practices and, where applicable, University policy and practice.Finance and Budgeting
      • Oversee development of and adherence to annual and long-term budget for the property, operations and programming elements. Work collaboratively with internal and external stakeholders.
      • Review, approve and present all operating budgets, financial reporting, and capital improvement plans to Executive Director and Chief Real Estate Officer.
      • Monitor financial performance of property and activities, including variances against budgets, expenses and income. Recommend actions accordingly.
      • Ensure timely and effective communication of performance results to key stakeholders.
      • Manage budgets and capital planning for assets to ensure short- and long-term planning to enhance operations and maintain the value and infrastructure of the buildings.Additional Knowledge, Skills and Abilities
        • Strong interpersonal, communication, public relations and negotiation skills necessary to establish and maintain rapport with a variety of customers, building stakeholders, enterprise leadership, contractors and community contacts.
        • Ability to cultivate and maintain an "ownership" and service mentality among operations staff and contractors throughout the building.
        • Strong financial, analytical and mathematical skills in order to oversee development of budgets (in conjunction with JHU staff and in consultation with Executive Director), evaluate bids and proposals for facility maintenance and improvement (in conjunction with JHFRE professionals).
        • Highly motivated and proficient at managing multiple tasks with effective oral and written communication.
        • Experience in prioritizing day-to-day operational issues and able to assume a leadership role in HBC initiatives.
        • Detail-oriented and willing to set and maintain a high standard throughout the property.
        • Technologically proficient with Microsoft office applications and industry/property accounting software, preferably Yardi.
        • Ability to work weekends and evenings as necessary for asset-related events and issues.
        • Operational experience with a variety of building systems and services.
        • Experience in construction management and contracting oversight helpful.Minimum Qualifications
          • Bachelor's degree in Business Administration, Accounting, Finance, Real Estate/Hotel Management, or related field requiredPreferred Qualifications
            • Advance degree strongly preferred
            • At least 10 years of experience in commercial real estate property management or comparable complex operations role
            • Strongly prefer experience in hospitality management or comparable position with high-level customer-focused orientation
            • Proven experience delivering results by directly and indirectly supervising and leading teams of people, including other managers, technicians, vendors and contractors
            • Proven success in managing multiple projects and setting proper priorities among competing stakeholders
            • Experience establishing systems and metrics to measure accomplishments
            • Applicable industry certification preferredThe expected base pay salary range for this position is $200,000-$230,000.Classified Title: Advisor-CSJob Posting Title (Working Title): Associate Executive Director OperationsRole/Level/Range: APPTSTAF/01/STStarting Salary Range: $200,000-$230,000 Annually--Commensurate with ExperienceEmployee group: Full TimeSchedule: Monday-Friday, 8:30 am - 5:00 pmExempt Status: ExemptLocation: Hybrid/District of ColumbiaDepartment name: ???????555 PennPersonnel area: University AdministrationTotal RewardsThe referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: .Education and Experience EquivalencyPlease refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants Completing StudiesApplicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.Background ChecksThe successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.Diversity and InclusionThe Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the LawAccommodation InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit .Vaccine RequirementsJohns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.Hybrid: On-site 3-4 days a week
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