General Manager of Sales and Stores
Company: Genuine Parts Company
Location: Laurel
Posted on: April 25, 2024
Job Description:
Position Mission:The primary objective of this position is to
grow total market share in each market of responsibility. - This
includes ensuring all growth projects are profitable for the
enterprise. - Additionally, the General Manager (GM) role should
create a positive relationship with clients and stakeholders;
create a culture of accountability which supports the
organizational values. - This role is accountable for achieving
market penetration goals with each NAPA Store. - General Managers
will be responsible for driving store initiatives with both company
owned stores and independent stores with a focus on store
readiness, market pricing, retail and commercial initiatives,
customer service and customer experience, NAPA Store digital
execution, and more. - This individual will teach and model the
Company values, develop a strong team with an emphasis on building
company bench strength, and protect company assets. - This
individual will also need to think broadly, manage horizontally,
and execute from the top-down. The ideal candidate will possess a
bias for action and will be able to balance broad integration of
program workstreams and low-enough level of details to proactively
identify risks.Position Performance Measures: -
- Sales & Profits Quotas
- Company Store Inventory Turnover Quota
- New Distribution Growth
- Reduce the number of Category 3 and 4 Stores
- Employee Engagement
- Talent Development
- Improve Store Readiness and ExecutionResponsibilities: - The
following section contains the primary responsibilities for this
position. - Job holder is responsible for performing any other
duties as assigned by management. -
- Responsible for leading and motivating the sales and district
stores teams to deliver volume, share, profit, and productivity
targets within the automotive aftermarket parts channel
- Develops and executes strategic plans to achieve company sales
and profit targets
- Develops and maintains a personal relationship with top Major
Accounts in territory to provide influence, direction and gather
customer data
- Develops strategic level partnership with Major Accounts,
AutoCare Centers, Independent Owners, and IBS customers that will
enhance long-term growth of business
- Must be able to collaborate with DC management team to correct
Independent Owners' concerns on all things service related
- Facilitates feedback to different areas of USAG's business
regarding customer needs, operational needs, business opportunities
and marketing/sales programs
- Enables stores and installers to grow their business (sales,
financial, people, facilities) by gaining a stronger understanding
of their individual needs, facilitating solutions, and assisting
them to develop growth strategies and business plans
- Evaluates results of each territory, each district store/IBS
location to ensure business objectives are met
- Monitors financial and inventory reports/status of store and
IBS locations to identify potential issues or opportunities and
takes action
- Maintains budget targets and holds team accountable to follow a
labor budget specific to each location based on established labor
model, sales history, and current trends
- Class Management - Provides DC Operations team a quarterly
class budget and manages class credits to target
- Creates and maintains strong supplier relationships, including
problem resolution
- Partners with Operations leadership to evaluates the status of
past due accounts (Jobber and store collections), and ensures
appropriate action is taken to bring accounts current - GM is
responsible for resolving any and all past due balances.
- Leads expansion and business growth strategies to ensure
healthy growth of new and existing customers
- Oversees the IBS contracts procurement process - preparation of
RFPs/RFQs/RFIs, ensures appropriate contact staffing and budget
levels, understands the business case, and has an appreciation of
financial/analytical issues and profit and loss implications,
participates in the negotiation strategy and complex negotiations
process
- Leads all aspects of market assessment in support of M&A
transactions including understanding of market dynamics,
industry-specific trends, and landscapes to bring new insights and
solutions to grow sustainable business results
- Leads a team of leaders: -Develop high performing, results
driven teams through coaching, providing transparent insight and
feedback, and meaningful developmental opportunities.
- Total development of human capital, through proper selection
and education of employees and customers.
- Consistent communication of company priorities to sales and
store management teams
- Outstanding collaboration, partnership, presentation, and
influencing skills. This includes achieving "success through
others" and running executive level communication.
- Partners with Operations leadership to plan and implement
policies, objectives, and activities of Store Processes to ensure
continuing operations, maximize returns on investments, and
increase productivity
- Ensures management team maintains a safe and healthy
environment for customers and employees. - Complies with all
applicable policies, rules, and regulations, including but not
limited to those relating to safety, health, labor and
employment
- Initiates regular communication with the DVP on business
issues, plans, and results
- Demonstrates a high level of ethical behavior in exercising
judgement and discretion in matters of significance -
- Capable of driving change transformation and strategy execution
to achieve specific business resultsExperience, Education, and
Abilities: -
- Bachelor's degree and 10+ years of management experience in a
large service-oriented operation
- Successful experience in sales, leadership, and service
delivery
- Demonstrated track record of achievement managing a P&L,
meeting budgets, and overseeing sales and store operations for
assigned market
- Excellent results-oriented management skills, multi-tasking and
time management capabilities, exceptional team leadership
abilities, and a strong work ethic
- Entrepreneurially minded to drive sales and profitability
within a corporate construct
- Demonstrated strong interpersonal and leadership skills
including a willingness to consistently provide superior customer
service, the ability to react appropriately under pressure, the
ability to apply good judgment in ambiguous situations, and
demonstrated flexibility/adaptability
- Demonstrates adaptability by adjusting to changing business
priorities
- Excellent verbal and written communication skills, coupled with
the ability to synthesize detailed information into succinct and
actionable recommendations in presentations for our senior
executives
- Self-motivated, deliverable-focused, strong work ethic, able to
prioritize and resolve an array of issues simultaneously
- Collaborative mindset and ability to navigate and build trust
in a complex organization
- Ability to inspire a shared vision, empower, and motivate a
team and as needed, do this from afarPhysical Demands and Work
Environment:
- Work will be conducted in office, warehouse, retail stores, and
customer site environments
- Frequent periods standing/walking in unairconditioned warehouse
facilities and retail stores
- Exposed to vibrations and dust, with noise level at moderate to
low decibels
- Must be able to lift up to 25 pounds at times
- Specific vision ability required by this job includes close
vision, distance vision, color vision, peripheral vision, depth
perception and the ability to adjust focus
- Regularly required to use hands and fingers, and handle or feel
objects
- Other physical tasks required include pushing, reaching,
climbing, and stooping
- Local and air travel up to 50% - 75% of time to perform
dutiesNot the right fit? -Let us know you're interested in a future
opportunity by joining our Talent Community on or create an account
to set up email alerts as new job postings become available that
meet your interest!GPC conducts its business without regard to sex,
race, creed, color, religion, marital status, national origin,
citizenship status, age, pregnancy, sexual orientation, gender
identity or expression, genetic information, disability, military
status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer
and terminate employees based on their own ability, achievement,
experience and conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Bel Air South , General Manager of Sales and Stores, Sales , Laurel, Maryland
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